A quick overview of the types of content updates included with your website plan.
Text changes (services, service areas, page content)
New photos / swapping images
Contact details (phone, email, address)
Team member updates
Add/remove sections already included in your design
Basic form updates (confirmation message, enquiry routing)
If you’re not sure, submit your request and we’ll confirm what’s included.
We’ve answered the common questions below — so you know exactly how it all works.
Content Updates are designed for small, ongoing changes to your website.
This includes things like text updates, image swaps, contact detail changes, team member updates, adding or removing existing sections within your design, and basic form updates such as confirmation messages or enquiry routing.
Content Updates do not include new pages, new features or functionality, major layout changes, or full redesigns.
If your request falls outside of what’s included, we’ll let you know and provide a quote before proceeding.
You can request a content update by submitting the Content Updates form.
Once we receive your request, we’ll review it and let you know if anything further is needed before we proceed.
Content updates are typically grouped and completed within a reasonable timeframe, depending on the type and size of the request.
Smaller changes are usually turned around quickly, while larger or more detailed requests may take a little longer.
Yes. In fact, it’s often better to group changes together where possible.
This helps keep updates more efficient and avoids unnecessary back-and-forth.
If you have many changes, please submit them via a document – you will find this as an option on the request form.
Essentials includes up to 60 minutes of content updates each month. Support includes unlimited content updates, making it ideal if you’d prefer us to handle ongoing website changes whenever they’re needed. Unlimited updates are still subject to our Content Updates scope and reasonable use — larger development work, new functionality, new pages or major design changes aren’t included.
Yes. You’ll have editor access to your website, so you can make content changes yourself at any time if you prefer.
You can also send changes through to us at any time. Essentials includes up to 60 minutes of updates each month, while Support includes unlimited content updates.
If your request falls outside of what’s included in Content Updates, we’ll let you know before proceeding.
Where relevant, we’ll either provide a quote for the work, recommend an add-on, or suggest the best next step.
Yes. If you’re on Essentials and find you need more than the included 60 minutes of content updates each month, you can upgrade to Support at any time via the Manage My Plan page.
If you’re on monthly billing, the change will apply from your next invoice. If you’re on yearly billing, we’ll invoice the difference upfront on a pro-rata basis. Once paid, the upgrade will be applied.
Your 12-month minimum term still applies, billed for the remaining period at the new price.
Upgrades are applied as soon as the upgrade invoice is paid.
If you’re on monthly billing and no pro-rata invoice is required, the change will apply from your next billing cycle.
If a request is likely to exceed your remaining included time for the month, we’ll let you know before proceeding. You can wait until your next monthly allowance, upgrade to Support for unlimited content updates, or we can quote the additional work separately where appropriate.
If you need something larger — such as a new page, additional functionality, or a more significant update — we’ll either quote it as additional work or direct you to the most suitable add-on.
No. Your included 60 minutes of content updates resets each month and any unused time does not roll over to the following month.
The allowance is designed to cover minor ongoing updates as they come up, rather than accumulate for larger changes or projects. If you need more regular updates, our Support plan includes unlimited content updates.