A quick overview of how upgrades, downgrades, and your minimum term work.
We’ve answered the common questions below — so you know exactly how it all works.
To update your payment details, please contact us with this form.
Please do not submit your new payment details through the form. We’ll let you know the secure process for updating your details directly within GoCardless.
You can upgrade or downgrade your plan at any time. Please submit your request via this form.
All plan changes require 30 days’ notice and take effect from your next billing date. If you’re unsure what’s best for your situation, feel free to get in touch.
You can upgrade to the Support plan at any time here.
If you’re on monthly billing, the change will apply from your next invoice. If you’re on yearly billing, we’ll invoice the difference upfront on a pro-rata basis. Once paid, the upgrade will be applied.
Your 12-month minimum term still applies.
You can downgrade from Support to Essentials with 30 days’ notice here.
If you’ve prepaid, we’ll apply a pro-rata credit for the remaining difference to future invoices (no cash refunds). Your 12-month minimum term still applies.
For monthly plans, we will update your recurring fee with the new rates.
Yes. You can switch between monthly and yearly billing at any time.
Changes will take effect from your next billing cycle. If you switch to yearly, we’ll invoice the annual amount upfront. If you switch to monthly, your billing will revert to monthly from your next cycle.
You can cancel your plan at any time after your initial 12-month term.
Cancellations require 30 days’ notice and will take effect at the end of your billing period.
You can choose to close your website during your initial 12-month term, however this is non-refundable. If you’re on a monthly plan, the remaining balance for the initial term will still need to be paid.
If you cancel your plan, your website will be taken offline at the end of your billing period.
Please note that cancellations are non-refundable. Once your website is closed, you’ll also lose access to the content and data stored on the site, so it’s important to make sure you’ve saved anything you may need beforehand.
If you’re cancelling during your initial 12-month term, any remaining balance still needs to be paid in line with your plan terms.
If a payment fails, we’ll notify you so it can be resolved.
If payments remain outstanding, your website may be temporarily suspended until the issue is resolved.
If the issue is not resolved, your website may be permanently deleted, along with all content and data stored on the site.
We don’t offer plan pauses.
Your website remains live and hosted as part of your subscription, so plans need to remain active while the site is online.
If you need to temporarily disable public access to your site, please contact us and we can assist with locking access to your site.
If you’re selling or transferring your business, please get in touch.
We can review your situation and advise on the best way to transition your website and plan.
If you’re on a Support plan, you can submit your changes through our support system here.
If you’re not on Support, changes can still be requested and will be quoted before we proceed.
If you need help with your plan, billing, or website, you can contact us anytime and we’ll point you in the right direction.
The best place to stay is our Help & Support hub here.